Best Free AI Chatbot for Indian E-Commerce Websites (2026)

Adding a chatbot to your Indian e-commerce website can reduce cart abandonment, handle order tracking queries, and recover WhatsApp leads – without adding support staff. Here are the best options with free tiers that work for Indian websites and payment gateways.

What Indian E-Commerce Chatbots Must Support

• COD order confirmation and cancellation flows
• Integration with Shopify India, WooCommerce, and custom stores
• UPI payment queries and status updates
• Shipping carrier integrations (Delhivery, Shiprocket, BlueDart)
• Escalation to WhatsApp or human agent

Top Free AI Chatbots for Indian E-Commerce

1. Tidio – Best Free Tier

Tidio’s free plan includes live chat + a basic AI chatbot with up to 100 conversations/month. It integrates with WooCommerce and Shopify. The AI learns from your FAQ content to auto-answer common questions. For small stores under 500 orders/month, the free plan is sufficient.

2. Freshchat – Free for Small Teams

Freshchat by Freshworks (an Indian company) offers a free plan for up to 10 agents with AI-powered intent detection. Strong WhatsApp Business integration and UPI payment notification support. Their India support team is a genuine advantage for local troubleshooting.

3. Botpress – Free Open Source

Botpress is open-source and free to self-host. For developers, it offers the most customization – including custom Hindi conversational flows. Requires technical setup but has no per-conversation fees.

4. Interakt (WhatsApp-first) – ₹999/month

Not free, but at ₹999/month, Interakt’s WhatsApp chatbot for e-commerce is purpose-built for Indian D2C brands. Handles abandoned cart recovery, order updates, and COD confirmation via WhatsApp – often generating more ROI than website chat.

Which Should You Choose?

Start with Tidio free for your website chat, and pair it with Interakt if WhatsApp is your primary customer channel. For stores on Shopify India, both have one-click installations. See our WhatsApp automation hub for full comparison details.

Written by

IndiAgent Team

The IndiAgent team is made up of entrepreneurs, product managers and engineers who have built businesses in India. We research, test and review AI tools through the lens of Indian SMBs — covering INR pricing, GST compatibility, Hindi language support and real-world implementation. Our goal: help every Indian small business owner work smarter with AI.