Verloop.io was built to solve a specifically Indian problem: how do you automate customer support at scale when your customers speak Hindi, Tamil, Bengali, and English – sometimes in the same conversation? With 5,000+ companies using the platform and Indian enterprise clients including Swiggy, Nykaa, and OYO, Verloop.io has become a critical AI infrastructure layer for Indian customer-facing businesses.
What is Verloop.io? (And Why Indian Businesses Are Using It in 2026)
Verloop.io is a Bangalore-based conversational AI company founded in 2015. It provides a no-code chatbot builder and live chat platform that enables businesses to automate customer support across WhatsApp, website, mobile app, and other channels. The platform specialises in multilingual conversations and is used by Indian enterprises across e-commerce, banking, insurance, healthcare, and logistics. Verloop.io has raised significant funding from Sequoia Capital India and serves 5,000+ customers.
Key Features of Verloop.io for Indian Users
Verloop.io’s platform features: no-code chatbot builder (drag-and-drop conversation flows), multilingual support (20+ languages including all major Indian languages), WhatsApp Business API integration, live agent handoff with smooth AI-to-human transition, sentiment analysis, customer intent detection, automated FAQ handling, proactive messaging, CRM integrations (Salesforce, Zoho, HubSpot), analytics and conversation insights, and enterprise security with India data residency. The platform’s ‘Train and Deploy’ system lets non-technical teams build and maintain chatbots without developer dependency.
Verloop.io Pricing in India (INR) – 2026
| Plan | Price (INR/month) | Key Inclusions | Best For |
|---|---|---|---|
| Starter | Custom | Basic chatbot, website integration | Small businesses |
| Growth | Custom | Omnichannel, live agent handoff, analytics | Mid-size companies |
| Enterprise | Custom | Custom integrations, SLA, dedicated manager | Large enterprises |
| Verloop Enterprise+ | Custom | Full platform, India data residency, priority support | Large Indian enterprises |
Prices accurate as of March 2026. USD converted at ₹84/USD.
Pros and Cons of Verloop.io for Indian Users
✅ What We Love (Pros)
- Purpose-built for Indian customer support needs – multilingual from ground up
- No-code builder lets business teams build and update chatbots without developers
- Strong WhatsApp integration – India’s dominant customer communication channel
- 5,000+ Indian customers – most battle-tested platform for Indian use cases
- India data residency available for sensitive data
❌ What Needs Improvement (Cons)
- Enterprise-only pricing – not accessible to smaller businesses
- No self-serve plan for quick evaluation
- Implementation takes 4-8 weeks with vendor involvement
- Less developer-friendly API than global alternatives
India Readiness Score: 5/5
| Criteria | Score | Notes |
|---|---|---|
| INR Pricing Available | ✅ | INR billing for Indian enterprises |
| Indian Payment Methods | ✅ | Enterprise billing |
| Hindi/Regional Language Support | ✅ | 20+ Indian languages |
| GST Invoice Available | ✅ | GST invoices |
| India-Based Support | ✅ | Bangalore-based team |
| Indian Case Studies | ✅ | Swiggy, Nykaa, OYO case studies |
How Indian Businesses Use Verloop.io: Real-World Use Cases
Swiggy uses Verloop.io to handle order tracking, cancellation, and refund queries via WhatsApp in 8 Indian languages – automating 70% of customer queries end-to-end. Nykaa uses Verloop.io’s chatbot on their website and app to handle product queries and post-purchase support, reducing human agent load by 50%. An Indian bank uses Verloop.io for automated account balance queries and transaction status updates in 6 regional languages.
Best Alternatives to Verloop.io for Indian Businesses
- Haptik: Reliance-backed, similar Indian enterprise focus, stronger voice AI
- Yellow.ai: Larger platform, stronger omnichannel, similar pricing tier
- Intercom: Global alternative, weaker on Indian languages, higher price
IndiAgent Verdict: Is Verloop.io Worth It for Indian Businesses?
Verloop.io is the right choice for Indian enterprises and large SMBs looking for a battle-tested, multilingual customer support automation platform. The 5,000+ Indian customer base and proven deployments at Swiggy, Nykaa, and OYO provide strong validation. For smaller businesses that need a more accessible starting point, consider a self-serve chatbot platform first and upgrade to Verloop.io as volume grows.
Is Verloop.io an Indian company?
Yes, Verloop.io is a Bangalore-based Indian company founded in 2015, backed by Sequoia Capital India.
Does Verloop.io support Hindi?
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Yes, Verloop.io supports Hindi and 20+ other Indian languages in their conversational AI platform.
How does Verloop.io compare to Haptik?
Both are strong Indian conversational AI platforms. Haptik (backed by Reliance Jio) is stronger for enterprise voice AI. Verloop.io has a slightly larger customer base and stronger e-commerce track record. Evaluate both for your specific use case.
Is there a free version of Verloop.io?
Verloop.io does not currently offer a free self-serve plan. Evaluation requires engaging their sales team for a demo and pilot.
What channels does Verloop.io support?
Verloop.io supports WhatsApp Business, website chat, in-app chat, Facebook Messenger, Instagram DMs, Google Business Messages, and phone/IVR integration.
